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 Computer HELP!

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Dizmalus
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PostSubject: Computer HELP!   Tue Jun 11, 2013 7:36 pm

Wondering if anyone can help me out. I got a Trojan Virus the other day and tried to take care of it. My virus scanner quarinted the virus, but it looked like core files may have been infected. I did a system restore, then restarted the laptop in safemode and ran virus + malware scans. It seems like it took care of the virus; however now when I try to start my laptop normally, it either freezes at the windows load screen or I get just a black screen with the mouse cursor. Can anyone help me out?
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ahlia
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 8:20 pm

Do you get the option to go into the bios screen when you boot?...did you delete the infected file or delete it?
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Dizmalus
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 8:26 pm

Yeah, I can get into the setup screens when the comp initially loads. My virus protection quarnteened 2 Trojans or 2 parts of the virus (there were 4 alerts), but could not fix the other 2. I think I took care of the 2 remaining. But now the laptop wont load windows it seems..
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anto_capone
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 8:45 pm

1: Reboot PC
2: Soon as computer starts to power up, before it says 'Loading Windows' bla bla, hit F8.
3: On the Advanced Boot Options screen, highlight Last Known Good Configuration and then press Enter.


Which operating system is it? Is it an OEM install or do you own physical disks? What kind of PC brand is it?

There are a lot of tools to fix your problem, so don't worry, it is definitely not bricked.

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Dizmalus
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 9:31 pm

Ok, I rebooted PC, before the loading window I'm only given the options F2 "Setup" & F12 "Multiboot". Multiboot is subdivided into "Boot Menu" & "App Menu". Boot Menu is divided into three: 1) ATA HDD:, 2) ATA PI CD: and 3) PCI LAN:. App Men subcatgory is Setup.

It is a Lenovo running with Windows 7.

I tried to find your directions from Step 3, but there is no "Last Known Good Configuration" section. Crying or Very sad
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 9:54 pm

Guessing no disk then? Smile
Can you boot to safe mode at all?

What happens when you select the option "1) ATA HDD"? Is there a partition there with boot drivers and shit?

I don't think its the option for setup then (F2) - guessing thats your BIOS. I don't think the option would be in there. But look around.

You are looking for:

Startup Repair, and/or Last Known Good Configuration


You find either of those you should be golden. Otherwise, you might need to get some boot drivers onto a USB or DVD and then boot with that.

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ahlia
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 9:58 pm

I'm enlisting the help of Chrissy dearest to check what's up with the boot screen. Gimme a moment.
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 10:01 pm

Nevermind, his PC boots way too fast.
"ATA HDD" Should maybe give you the option to boot how you want like when you have an unexpected shut down, or give you the option to reformat. Hopefully it doesn't come to the last option* that anto said, which is booting via disk or usb. sorry, quite a typo.


Last edited by ahlia on Tue Jun 11, 2013 10:05 pm; edited 1 time in total
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 10:04 pm

If the screen that lets you access the f8 screen goes too quickly, you can button mash f8 until it goes through without it hurting anything while you boot.
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 10:24 pm

yea, is what i do Razz

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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 10:51 pm

He hasn't answered in a while.
Do you think his computer blew up?
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PostSubject: Re: Computer HELP!   Tue Jun 11, 2013 11:16 pm

hope he didnt reformat...

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PostSubject: Re: Computer HELP!   Wed Jun 12, 2013 12:21 am

Thanks guys, I'll keep looking for a way to repair...
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PostSubject: Re: Computer HELP!   Wed Jun 12, 2013 1:45 am

If you can do a system restore to the earliest point possible. Then before removing the virus (if it's there) google the virus type to see more advice on how to get rid of it properly.

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PostSubject: Re: Computer HELP!   Wed Jun 12, 2013 2:23 am

I guess since ur posting here u have access to the net. I would google a bunch of stuff like "trojan horse causing boot problems". And the name of the virus/ th. If thats whats causing it, there must be others with the same problem and instructions on what to do.
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PostSubject: Re: Computer HELP!   Wed Jun 12, 2013 7:21 am

If you can get hold of a windows disc run a windows repair. It keeps all your files but re-installs the OS aka C:\windows folder and fixes your registry. What you can try first though,is if you start it up in safe mode and all runs smoothly and fast, your problem is most likely your graphics drivers which you can download easily and re-install. Reason I say go into safe mode is coz in safe mode it disables stuff and keeps the bare basics. Nice troubleshooting step that.
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PostSubject: Re: Computer HELP!   Thu Jun 13, 2013 8:28 pm

Thanks guys. I still ahvent been able to get the damn thing running. I'm really going to try to work on it more this weekend. Right now I'm dead tired and the thing is just pissing me off. I'll post here again if I make any progress. Thanks again, it's much appreicated. Smile
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PostSubject: Re: Computer HELP!   Thu Jun 13, 2013 8:33 pm

Good luck Diz! Wish I knew how to help :/

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PostSubject: Re: Computer HELP!   Fri Jun 14, 2013 12:43 pm

You got the option to F2 to Setup?  Go into Setup and change your boot order to boot from the CD first. Throw in your Win7 CD, let it boot and do the repair from the CD.

If you have access to another box (and you are comfortable with this sort of thing) you could burn one of the linux ISOs to a usb stick just to go in there and poke around a bit.  But best to let the Windows CD try to fix it first.

hmmm...just read back, its a Lenovo?  On those, I believe F11 at boot gives access to the recovery partition (at least it did on older models).  Be careful in there, it is designed to blast your drive and restore it to factory original.  BUT, it may also have the option in there to create recovery CD/DVDs.  So if you don't have a hard-copy Win7, you may be able to create a set from the recovery screen.  Worth a look anyway.
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Dizmalus
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PostSubject: Re: Computer HELP!   Fri Jun 14, 2013 1:30 pm

Ok, it's fixed. You guys were right, it was a repair/recovery issue! Thanks a million!!Very Happy
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PostSubject: Re: Computer HELP!   Sat Jun 15, 2013 5:37 am

No probs my good dude! Keep on rockin like a star!
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Toasti Jen
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PostSubject: Re: Computer HELP!   Mon Jan 20, 2014 12:57 pm

I have been having problems with Firefox for a little over a month. Here is what happens: I click on the icon and it is highlighted. Then it appears it is unclicked. In Task Manager, the process is running. If I leave it alone, in about ten minutes it finally opens. But it is just a white screen that is thinking, thinking, thinking. To be honest, I am not sure what happens after that because I become enraged with impatience.

I have uninstalled, reinstalled. I also uninstalled for an entire month and only just reinstalled it last night (because Chrome was being a bitch, natch). It worked on start up. But when I restarted the laptop, it is back to its old tricks again.

My techy sister did a scan for malware and viruses when I initially bitched about the problem. I first noticed it after I had project free TV up for a few hours. I was behind on American Horror Story!!

Anyhow. It is pissing me off. It seems like it should be an easy fix, but I don't get it. Any help would be much appreciated. And if someone does have advice, speak slowly for the noob! Very Happy


ETA: in the interest of science, I opened Firefox. It says unresponsive script. tab browser XML 2406. If that helps.
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Springtime
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PostSubject: Re: Computer HELP!   Mon Jan 20, 2014 1:16 pm

What operating system are you using?

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PostSubject: Re: Computer HELP!   Mon Jan 20, 2014 1:19 pm

Windows 7

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PostSubject: Re: Computer HELP!   Mon Jan 20, 2014 1:53 pm

Have you tried uninstalling Flash, and disabling all plug-ins? As well as clearing the cache (temp files) and cookies?

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